Simply follow these simple steps:

1. Click the “Account” button in the bottom left corner of ThermoConverter.
2. Enter your license key into the "License Key" box.
3. Click "Activate"

Simply follow these simple steps:

1. Click the “Account” button in the bottom left corner of ThermoConverter.
2. Ensure that the license key you wish to deactivate is showing in the “License Key” box.
3. Click "Deactivate"

Simply follow these simple steps:

1. Complete FAQ Answer #2 above (License Key Deactivation) on the old computer.
2. Next, complete FAQ Answer #1 above (License Key Activation) on the new computer.

There are no minimum specifications as of version 1.8.0 of ThermoConverter. However, generally we expect performance to increase with system specifications.

Our latest compatibility list can be found in the Compatability section above: Compatibility

Simply follow these simple steps:

1. Click the “Export Settings” tab on the left side of ThermoConverter.
2. The file destination box can be found at the bottom of the screen. Click “Select” to open the folder browser.
3. You can now choose which folder ThermoConverter exports the images to.

A very common cause of ThermoConverter crashing on export is that the default export folder is set to the installation folder of ThermoConverter. This installation folder is within the “Program Files (x86)” folder, which is a write-protected folder. This means that Windows prevents ThermoConverter from exporting images into that folder.

Please change the export destination to a folder outside of the “Program Files (x86)” folder or other similar write-protected folders.

Any FLIR image-compatible software such as FLIR Tools, FLIR Thermal Studio, Agisoft Metashape, Pix4D, etc.

To process Autel EVO II thermal JPGs and IRGs in ThermoConverter, you must import the Autel IRG file and not the Autel JPG. Upon import of an Autel IRG file, ThermoConverter then looks in the same folder for the JPG file. This prevents the user from needing to import both the IRG file and the JPG file.

Autel IRG files do not contain all the information needed for ThermoConverter to process them correctly. Please ensure you have the corresponding Autel JPG files within the same folder on your computer that you have the IRGs in. Ensure the JPG file has the same name as the IRG file, such as “IMG_0001.JPG” and “IMG_0001.IRG”, otherwise ThermoConverter cannot know which JPG file is associated with each IRG file.

The export parameters in the RJPEG section only apply to RJPEG image exports.

The only thermal parameter that can be specified for TIFF export is the minimum temperature. There is also a “Visual Brightness” slider available for TIFF exports. See FAQ Answer #11 for more details.

The “Visual Brightness” slider is a signal amplification slider which changes how the image looks visually on your computer.

It is similar in behaviour to changing the ISO on an RGB camera – you are not capturing any more light by increasing it, you are just amplifying the existing light. This allows you to see more detail in the images whilst you are processing them.

This is a known issue with TIFF exports – the temperature values in the exported image are not accurate. We plan to fix this but do not currently have an estimated date that it will be fixed. We apologise for any inconvenience caused in the meantime.

Our standard license covers activation on a single machine. For organisations requiring multiple seats, please contact us and we will be happy to provide a discounted rate.

Yes! We would be more than happy to discuss this. Please get in touch using the contact form above.

We are able to accept card payments through our trusted payment processor, Stripe. We are also happy to receive payments via direct bank transfer.

Absolutely. Our Enterprise clients receive attractive volume-based pricing (dependant on the number of seats you require), phone support, and are able to directly request features that would benefit them. Please contact us using the form above to discuss this with us.